FAQs

Does my device need to be NFC enabled to pair the sensor?

Yes! It is absolutely essential that your phone is NFC enabled. If not, you will not be able to pair the sensor with your phone.

Do I get access to the Ultrahuman Premium subscription along with my Cyborg subscription?

Yes. Your Ultrahuman Cyborg subscription comes bundled with the Ultrahuman Premium subscription—which gives you access to 1000+ hours of fitness and recovery masterclasses

How long does the sensor last? Is it reusable?

Each sensor lasts for 14 days. And they’re not reusable. Each sensor can be used only once, for a 14-day stint, after which you may replace it with a fresh one.

What is ‘Delivery on Demand’?

By default, we ship the CGMs in the following batches:
‍
12 Weeks
6 CGMs shipped together at the time of purchase.
‍
52 Weeks
Batch 1: 6 CGMs shipped together at the time of purchase
Batch 2: 10 CGMs shipped together on the 3rd month
Batch 3: 10 CGMs shipped together on the 5th month
‍
However, if you prefer a different cadence, we’re happy to arrange it for you.

Does it hurt while putting on the sensor?

Not more than an ant bite. It's normal to feel some sensation during the first day or so, as you are getting used to the sensor. If you feel pain or discomfort, contact the Ultrahuman team through our in-app troubleshoot chat option. We can help you decide if you need to remove the sensor altogether and re-apply a fresh one.

Can I take the sensor off every night?

Nope! Once applied, the sensor should not be taken off for the 14-day period unless you experience any pain or discomfort.

Can I wear my sensor while bathing, swimming, or surfing?

Yes, yes, and yes! Your glucose sensor is water-resistant for up to 30 minutes and in depths up to 1 meter (3 feet). So you can shower, swim, and surf while wearing your sensor.

Can the sensor hold up against all skin types?

Yes, the sensor is compatible with all skin types. The patch used to cover the sensor is water/sweat resistant. So, the sensor stays intact. Therefore it is recommended to have a patch on at all times.

Once the sensor is removed, does it bleed?

No. The Ultrahuman Cyborg measures your glucose levels through the interstitial fluid. There is generally no bleeding while removing the sensor.

Ultrahuman Cyborg’s product and services contain general information for athletes to understand their glucose levels and athletic performance. We do not intend to substitute professional medical opinion on the treatment, diagnosis, prevention or alleviation of diabetes or any other disease or disability. Always consult with a doctor or qualified healthcare professional about any health condition and/or concerns, that you may have.

Please do not disregard/delay seeking professional medical advice or treatment because of information read on or accessed through our Cyborg program!

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